We reserve the right to amend this Policy from time to time.
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Also see our Cookie Policy
Mention Me Limited is a company registered in England and Wales.
Our registered company number is: 08382730
Our registered office is at: 20-22 Wenlock Road, London, N1 7GU
Our trading office is at: Vox Studios, 1-45 Durham St, London, SE11 5JH
Our Data Protection Register number is: ZA004639
Mention Me helps online businesses (our Clients) operate refer-a-friend programmes and related services. We act as a service provider and data processor to our Clients.
Through our technology platform, our Clients can: (a) enable their customers to refer their friends to their brand and then reward both the referrer and the referred friend when the referred friend becomes a customer; (b) deliver rewards and offers to customers; and (c) engage with their customers.
The following key terms are used in this Policy:
Client | A Client is an online business for whom Mention Me operates a refer-a-friend programme and related services. We provide services to our Clients and process data in connection with those services on their behalf as their Data Processor. If you are a Referrer or a Referee under a refer-a-friend programme, a reference to a Client will mean the brand or online business whose refer-a-friend programme you are participating in. |
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Data Controller | A Data Controller is the person who determines the purposes for which and the manner in which personal data is processed |
Data Processor | A Data Processor is a person who processes personal data on behalf of a Data Controller |
Mention Me takes data privacy very seriously. We hold various personal data relating to individuals who have interacted with our website or our services. What data we hold about you and why we hold it will depend on how you interacted with us. You can find all the relevant detail behind the tab which applies to you below:
We may hold the following personal data about you:
As is true of most websites, we also automatically gather information about your computer such as your IP address, browser type, referring/exit pages and operating system. When you visit our hosted-pages, we also use cookies to identify you when you come back to the site. For more information on the cookies we use, why we use them and more information about cookies generally, please see our Cookie Policy
If you are a customer of multiple Clients which use Mention Me’s services, then we will hold your data in respect of each Client separately. Your data is never shared between Clients.
The above data is either:
We need the above data:
We hold and process all of the above data as a Data Processor on behalf of our Client, who is the Data Controller. This means that we keep your data strictly confidential and we only ever use your data in accordance with our Client’s instructions.
So that you are not prevented from participating in the programme or otherwise redeeming rewards and/or offers, we will normally hold your data for as long as the Client continues to work with us or such other period as they may specify in their instructions to us.
Some Clients will prescribe specific (shorter) retention periods for specific types of data we hold about their customers. If you would like details of any retention periods which may apply to you, please contact us via our data privacy contact form.
When it is no longer necessary to retain your personal information, we will delete or anonymise it.
In the ordinary course, we will only ever share your data with our Client or, on a confidential basis, with our own carefully selected sub-processors who are directly involved in delivering our services. Our sub-processors are only engaged with our Client’s consent and are primarily used for the purposes of hosting our platform and assisting with sending service emails to our Client's customers (including referrers) and referees. We only allow our sub-processors to handle your personal information if we are satisfied they take appropriate measures to protect your personal information. We also impose contractual obligations on sub-processors relating to ensure they can only use your personal information to provide services to us and to you. We may also share personal information with external auditors, accreditation and the audit of our accounts.
We never sell or give your personal information to third parties to use for their own purposes.
In exceptional circumstances, we may disclose or transfer your personal information:
Information we hold about you is stored and processed principally in the Mention Me platform. The Mention Me platform is hosted in a secure data centre within the European Economic Area (EEA). Your information may be shared with our carefully selected sub-processors who are directly involved with the delivery of our services but such sub-processors shall only process personal information in the EEA and otherwise in countries which have an adequate level of protection from a data protection perspective. In particular, we process your data in France, Ireland and the UK.
In the event that the processing of your personal information at any time requires it to be transferred to and/or stored at or accessed from a destination outside the EEA, we will take all steps reasonably necessary to ensure that your data is treated securely, in accordance with this policy and safeguarded in accordance with all applicable legislation.
We have appropriate security measures to prevent personal information from being accidentally lost, or used or accessed unlawfully. We limit access to your personal information to those who have a genuine business need to access it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality. We continually test our systems and are ISO 27001 certified, which means we follow top industry standards for information security. We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
You have the right to object at any time to the processing of your personal information. You can make this objection to us via our data privacy contact form, or to our Client (the Data Controller) in accordance with the procedure set out in their privacy notice which is available on their website. We will pass any processing objection we receive on to the relevant Client for their consideration.
If you would like to exercise any of the rights listed above, you may submit a request to us via our data privacy contact form or by post to 20-22 Wenlock Road, London, N1 7GU. You may also submit a request directly to the relevant Client in accordance with the procedures outlined in their privacy policy which will be available on their website.
We will share any request promptly with the relevant Client who is the Data Controller and ultimately responsible for decisions made in respect of personal information we hold about you.
We may hold the following personal data about you:
As is true of most websites, we also automatically gather information about your computer such as your IP address, browser type, referring/exit pages and operating system. When you visit our hosted-pages, we also use cookies to identify you when you come back to the site. For more information on the cookies we use, why we use them and more information about cookies generally, please see our Cookie Policy
If you have registered as a Referred Friend under multiple refer-a-friend programmes provided by different Clients, then we will hold the above data in respect of each separate refer-a-friend programme you participate in. Your data is kept separate for each refer-a-friend programme and is never shared between Clients.
We receive your email address:
We need the above data:
We hold and process all of the above data as a Data Processor on behalf of our Client, who is the Data Controller. This means that we keep your data strictly confidential and we only ever use your data in accordance with our Client's instructions.
How long we hold your data for will depend on the particular Client and the instructions they have given us. We will normally always retain your data for at least as long as the validity period of the offer or reward that has been shared with you by your friend.
Some Clients will prescribe specific (shorter or longer) retention periods for your data. If you would like details of any retention periods which may apply to the specific refer-a-friend programme you are enrolled in, please contact us via our data privacy contact form.
When it is no longer necessary to retain your personal information, we will delete or anonymise it.
In the ordinary course, we will only ever share your data with:
We never sell or give your personal information to third parties to use for their own purposes.
In exceptional circumstances, we may disclose or transfer your personal information:
Information we hold about you is stored and processed principally in the Mention Me platform. The Mention Me platform is hosted in a secure data centre within the European Economic Area (EEA). Your information may be shared with our carefully selected sub-processors who are directly involved with the delivery of our refer-a-friend services but such sub-processors shall only process personal information in the EEA and otherwise in countries which have an adequate level of protection from a data protection perspective. In particular, we process your data in France, Ireland and the UK.
In the event that the processing of your personal information at any time requires it to be transferred to and/or stored at or accessed from a destination outside the EEA, we will take all steps reasonably necessary to ensure that your data is treated securely, in accordance with this policy and safeguarded in accordance with all applicable legislation.
We have appropriate security measures to prevent personal information from being accidentally lost, or used or accessed unlawfully. We limit access to your personal information to those who have a genuine business need to access it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality. We continually test our systems and are ISO 27001 certified, which means we follow top industry standards for information security. We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
You have the right to object at any time to the processing of your personal information. You can make this objection via our data privacy contact form, or to our Client (the Data Controller) in accordance with the procedure set out in their privacy notice which is available on their website. We will pass any processing objection we receive on to the relevant Client for their consideration.
If you would like to exercise any of the rights listed above, you may submit a request to us via our data privacy contact form to us or by post to 20-22 Wenlock Road, London, N1 7GU. You may also submit a request directly to the relevant Client in accordance with the procedures outlined in their privacy policy which will be available on their website.
We will share any request promptly with the relevant Client who is the Data Controller and ultimately responsible for decisions made in respect of personal information we hold about you.
We may hold the following personal data about you:
As is true of most websites, we also automatically gather information about your computer such as your IP address, browser type, referring/exit pages and operating system. When you visit our hosted-pages, we also use cookies to identify you when you come back to the site. For more information on the cookies we use, why we use them and more information about cookies generally, please see our Cookie Policy.
We will receive some or all of the above data directly from you if you have:
We may also receive certain of the above data from one of our 3rd party partners if you have submitted it to them when downloading any of our content that they publish on our behalf.
We may use the above data:
We hold and process all of the above data as Data Controller either because you have expressly consented for us to do so, or because it is in our legitimate business interests to process it for the purposes specified above.
As Data Controller, we are responsible for keeping your data secure and processing it in accordance with applicable legislation.
We won’t process your data for any longer than is reasonably necessary for us to do so for the purposes specified above. Specifically:
We will only ever share your data, on a confidential basis, with our carefully selected Data Processors who we use in connection with the sales and marketing operations of our business. We will never sell your data to third parties.
In exceptional circumstances, we may disclose your data:
Information we hold about you is stored and processed on Mention Me’s secure servers and may be shared with and stored by our carefully selected Data Processors who we use in connection with sales and marketing operations of our business.
The processing of your data may involve it being transferred to and/or stored at or accessed from a destination outside the European Economic Area (EEA). In such circumstances, we will take all steps reasonably necessary to ensure that your data is treated securely, in accordance with this policy and safeguarded in accordance with all applicable legislation.
You have the right to object at any time to the processing of your personal information. You can make this objection to us via our data privacy contact form.
If you would like to exercise any of the rights listed above, you may submit a request online to us or by post to 20-22 Wenlock Road, London, N1 7GU.
This policy sets out the cookies that are used on mention-me.com and on any pages hosted by mention-me.com which form part of the services we provide to our Clients (the Sites).
If you visit our website when your browser is set to accept cookies, we will interpret this as an indication that you consent to our use of cookies and other similar technologies as described in this website cookie policy. If you change your mind in the future about letting us use cookies, you can modify the settings of your browser to reject cookies or disable cookies completely.
The Sites use cookies to distinguish you from other users of the Sites. This helps us to provide you with a good experience when you browse the Sites and also allows us to improve the Sites and your experience when on the Sites or participating in a refer-a-friend programme.
A cookie is a small text file which is placed onto your computer when you access our Sites.
We use the following types of cookies:
Performance: They allow us to recognise and count the number of visitors and to see how visitors move around the Sites when they are using it. This helps us to improve the way the Sites work, for example, by ensuring that users are finding what they are looking for easily.
Functionality: These are used to recognise you when you return to the Sites. This enables us to personalise our content for you.
Advertising/Targeting: These cookies record your visit to the Sites, the pages you have visited and the links you have followed. We will use this information to make the Sites and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
You can find more information about the individual cookies we use and the purposes for which we use them in the tables below:
Cookie | Purpose | Cookie Type |
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Google Analytics | This is used to collect information about how visitors use the Sites. The cookies collect information anonymously, including the number of visitors to the Sites, where visitors have come to the Sites from and the pages they have visited. We use this information to compile reports and to help us improve the Sites. Additional information about the cookies Google Analytics stores is defined on Google's support pages. | Performance |
Cookie | Purpose | Cookie Type |
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mm_id | This is our tracking ID which serves to identify any unique browser using our flow. Expires after 6 months. | Functionality |
Cookie | Purpose | Cookie Type |
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mm_id | This is our tracking ID which serves to identify any unique browser using our flow. Expires after 6 months. | Functionality |
mm_allocation | Used to keep track of which offers you are participating in order to give you a more consistent experience. Expires after 6 months. | Functionality |
mm_offer_frequency | Used to keep track of how many times you have seen an offer so that we can limit how many times you see it. Expires after 30 days. | Functionality |
mm_overlay_suppressed | Used to suppress a corner peel promotion if the ‘x’ is clicked. Expires after 1 hour. | Functionality |
mm_conversion_message_suppressed | Used to suppress a conversion message if the ‘x’ is clicked. Expires after 1 hour. | Functionality |
When you visit mention-me.com or any Mention Me hosted pages, you may notice some cookies that aren't related to Mention Me. We don't control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.
Some of the business partners that may set cookies on mention-me.com include:
Partner Name | Purpose |
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Gainsight | Gainsight PX is a Product Marketing, Surveys and Tutorials tool to help clients use our product. A list of Gainsight's cookies is available via the Gainsight's Support Pages. |
Hubspot | Hubspot is a marketing platform we use to assist us with our marketing activities. |
Turtl | Turtl is a marketing platform we use to share marketing materials. Turtl will only drop cookies on content.mention-me.com. A full list of Turtl cookies is available at Turtl's Cookie Pages. |
Zendesk | Zendesk allows us to communicate with our site visitors through pop-up chat boxes. The details of their cookies are provided on the Zendesk support pages. |
Bing |
These parties place cookies in order to enable us to track the effectiveness of our marketing and advertising activities |
If you do not want to accept cookies, you can change your browser settings so that cookies are not accepted. If you do this, please be aware that you may lose some of the functionality of this website. For further information about cookies and how to disable them please go to the Information Commissioner’s webpage on cookies: https://ico.org.uk/for-the-public/online/cookies/.